FAQs

To report a leak please call the Statesboro Natural Gas office at (912) 764-0693 or 911!

If you smell gas or think you may have a gas leak within your home or business:

• Leave the house or business immediately
• Do not operate any electrical appliances (lights, phone, computers, etc.)
• Call Statesboro Natural Gas department from outside of the home or business

Statesboro Natural Gas services portions of Screven, Bulloch, and Candler counties. To verify service in your area, please call Statesboro Natural Gas Department at (912) 764-0693.

** There is a $85.00 deposit for residential gas accounts**
**For commercial gas accounts deposit, contact the Customer Service Manager**

Along with a clean, convenient, and affordable fuel, take a look at the other benefits you will enjoy from Statesboro Natural Gas.

•   installs and maintains all natural gas service lines and meters
• offers discounts toward the conversion of appliances to natural gas
• provides your bill and handles your payment
• reads your meter
• provides initial turn-on and appliance inspection
• offers complete installation services for your home or business through our licensed business partner
• offers outstanding customer service

YES. Always Call Before You Dig 1-800-828-7411 or visit www.gaupc.com

If digging requires any type of mechanical device, please call before you dig.
Mechanical devices include: excavator, auger, trenchers, etc.)

There are several benefits of using gas.

1. Natural gas is the dominant energy source for home heating with more than 53% of American homes using gas. Natural gas will continue to be a major U.S. energy source into the 21 st century.
2. Natural gas is America ‘s best energy value. That’s why natural gas use has increased by 35% over the last decade, and is projected to grow by 40% by 2015. On average, electricity costs three (3) times more to use in your home than natural gas.
3. Natural gas is “Made in America .” 99% of the supplies used in the U.S. are produced in North America , and there are abundant supplies.
4. Natural gas is safe and reliable. The 1.3 million mile underground natural gas pipeline delivery system has an outstanding safety record.
5. Natural gas is a wise environment choice because it is the cleanest and most efficient fossil fuel. Most electricity comes from coal, which produces far more emissions than natural gas. Unlike electricity, natural gas produces no solid waste.

Listed below is a simple look at how Statesboro Natural Gas computes your monthly gas bill.

There are three main components to your bill each month:

• The first is a base or customer service charge. This charge enables us to serve and maintain your account and includes meter reading, billing, payment processing, etc. The amount is the same every month whether or not any gas is used.
• Next is the cost of natural gas itself. Gas prices will fluctuate from month to month according to the market. When calculating your bill, we use the most recent 12 month average of spot market natural gas prices. This way, your bill will remain stable as gas prices rise and fall.
• The third component of your bill is the cost of transporting natural gas from the producer to your home.

Even though we are the only natural gas company that serves your area, our rates will always be competitive. Since Statesboro Natural Gas is a city-owned gas system, we exist only to provide valuable services to our residents and customers. Energy costs cannot be predicted with 100% accuracy; however, we are committed to delivering a reliable, efficient fuel to your home or business at the lowest possible price.

NO. Deregulation is voluntary and applies only to investor-owned utilities. Municipal systems, like Statesboro Natural Gas, are exempt from deregulation. This means that Statesboro Natural Gas will continue to be your sole natural gas provider. So, you do not have to worry about dealing with two different companies. All you need is one reliable service!