Utility Accounts

To Set-Up New Utility Services click HERE

To Disconnect your current service, click HERE

To make an online payment, click HERE

  • Account Establishment Fee

    • $40.00 – “AEC” is a one-time charge which appears on the first bill of every new utility account

  • Deposits

    • Water: $85.00
    • Sanitation: $42.00
    • Gas: $85.00

    **All deposits can be waived if a Letter of Credit is presented from another utility company (I.e. Georgia Power, EMC) verifying you have paid the last current 12 months of services in a timely manner. The letter of credit must be on company letterhead. The account name must match the name in which the account service is being applied for.

  • Charges

    • Service Charge (nonrefundable): $30.00
    • Seasonal Gas Reconnect Charge (non-refundable): $70.00

  • Sanitation Fee (Monthly)

    Solid Waste Fees

    **Charges apply to all active accounts within Statesboro City limits.

    **All polycarts & residential shared dumpsters are serial numbered for easy identification.

    **If your account is assigned a polycart, but you’re unable to locate it, please contact public works for assistance.

    **Commercial dumpsters are billed based on size and number of pickups per week.

    **If you are a commercial or industrial company that hauls solid waste directly to the Transfer Station on Lakeview Road, your deposit would equal two month’s bills.

  • Methods of Payment

    • Cash, Check, or Money Order
    • Visa, Mastercard, Discover or American Express (All Credit/Debit card transactions require picture identification)
    • Automated Bank Draft

    ***Partial Payments are accepted on all account types, however the entire balance must be paid by each month’s cut-off date. If the balance is not paid, service will be disconnected until all balances & fees are satisfied and up-to-date.

    ***All payments must be received no later than 5:30 pm on your assigned cut-off date, to prevent interruption in service.

    ***IF YOU DO NOT RECEIVE YOUR FIRST BILL WITHIN FOUR TO SIX WEEKS, CONTACT CITY HALL.

    ***ALL ACTIVE ACCOUNTS ARE BILLED THE MINIMUM MONTHLY CHARGES, EVEN WHEN THERE IS ZERO CONSUMPTION.

    Effective March 1, 2017, there will be a 2% charge on all Credit Card transactions. Other payment options include cash, check and bank draft.

  • Returned Check Fee

    • There will be an insufficient fund fee(NSF) of $35.00. Upon receiving the check from the bank as NSF, you will be notified and given a reasonable time limit to satisfy the check balance & fees. If the check balance & fee is not satisfied in the given time, a$75.00 collection fee will be added.

  • Penalties

    • There will be a 10% penalty charge for all accounts paid after the due date.
    • Penalties not paid before the cut off date may be subject to disconnection of services.

  • Collection Charges (Interrupted Service)

    • If your payment is not received before the cut-off date as it appears on the billing statement, a collection fee of $75 is required. Also, deposits must be upgraded to the current deposit amount.
    • ALL FEES & BALANCES MUST BE PAID IN FULL BEFORE SERVICES ARE RESTORED

  • Refund of Deposits

    • Deposits are retained on each account until the service is requested to be discontinued. At that time, the deposit will serve as payment of the final bill and a notice of any remaining balance will be sent to the forwarding address provided by the account holder.
    • To ensure proper refunds, account names are not changed without corresponding deposits.

  • Service Phone Numbers

    • Billing Office 912.764.5468 (Billing Issues/Questions)
    • Water/Sewer/Natural Gas 912.764.0693 (Operations/Maintenance/Quality or Leak Reporting/Rebate and Appliance Info)
    • Waste Water Treatment Plant 912.681.1161 (Water Testing/Tour Scheduling)
    • Landfill 912.764.5279 (Disposal Inquiries)
    • Public Works 912.764.0681 (Sanitation Collection or Routes)
    • Police Dept. 912.764.9911 (After-Hour Emergencies)
    • Fire Dept. 912.764.6155 (After-Hour Emergencies)