Utility Services Application

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IT CAN TAKE UP TO 3 BUSINESS DAYS TO PROCESS APPLICATIONS

INCOMPLETE APPLICATIONS MAY CAUSE A DELAY IN THE REQUEST FOR SERVICES.

The City is not responsible if the utilities department does not receive the application in a timely manner.

We do not do transfers online; you MUST come into the office.

Existing Customers: E-Billing Form

To Submit this application on line, there are several steps that MUST be followed:

  1. Fill out the form on line
  2. Submit the form
  3. You will receive confirmation of the application
  4. When the application begins its process, you will receive another e-mail that will direct you to our website www.statesboroga.gov where you will click on “pay utility bill”.
  5. You will then enter the utility account number that we send you in the e-mail along with the deposit amount that needs to be paid.
  6. You will then make a payment with a credit card for the amount of deposits as listed in the email.

Once we receive your payment, your application will be completed and your services will be turned on. Failure to receive your deposit payment will cause a delay in processing your application.

NOTE: The turn on date cannot be more than 2 weeks from the date the application is submitted. No applications will be processed on Saturdays, Sundays or Holidays.

Utility Services Application
Address of Service Location
City
State/Province
Zip/Postal
Country
Mailing Address
City
State/Province
Zip/Postal
Country

Account Contact Information

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! GO PAPERLESS!!!!!!!!!!!!!!!!!!!!!!!!!!!

When choosing e-bills, as well as paper bills, it is your responsibility to notify the City of any changes to your email address. Lack of receipt or viewing of paperless statements in no way relieves me of the duty to pay the utility bill when it is due.

DEPOSITS REQUIRED WITH APPLICATION PROCESS

OCGA 66.6(c) There shall be a deposit equal to two months’ bills for any new collection customers or new solid waste disposal customers who open a monthly account with the City. If the amount is unknown when service first begins, the first three months’ usage shall be averaged to determine the amount of the deposit required, and the deposit shall be added to the bill once it is determined.
YOUR CREDIT CARD WILL BE CHARGED A 2% CONVENIENCE FEE WHEN THE CARD IS PROCESSED FOR THE TOTAL AMOUNT DUE. THERE WILL BE A $50.00 FEE FOR EACH ADDITIONAL TRIP THAT SERVICE PERSONNEL HAVE TO MAKE TO TURN A WATER SERVICE ON WHERE THE METER INDICATES THAT WATER MAY BE FLOWING INSIDE THE HOUSE OR BUSINESS AND NO ONE IS PRESENT TO TURN THE WATER OFF INSIDE. GAS PIPING DOWNSTREAM OF THE GAS METER IS THE CUSTOMERS RESPONSIBILITY AND SHOULD BE CHECKED REGULARLY BY A LICENSED GAS SERVICE TECHNICIAN. IF YOU SMELL THE ROTTEN EGG ODOR OF A GAS LEAK, LEAVE THE HOUSE IMMEDIATELY AND CALL OUR EMERGENCY NUMBER FROM A NEIGHBORS PHONE. POLY-CARTS ARE TO BE PLACED CURBSIDE NO EARLIER THAN 6:00 P.M. ON THE EVENING BEFORE SCHEDULED PICKUP. POLY-CARTS ARE TO BE REMOVED FROM CURBSIDE NO LATER THAN 8:00 A.M. ON THE DAY AFTER PICKUP. FAILURE TO COMPLY SHALL RESULT IN A FINE OF $10.00 PER DAY UNTIL THE POLY-CART IS REMOVED FROM CURBSIDE. THE CITY SHALL BE THE SOLE PROVIDER OF WATER SERVICE FOR BOTH POTABLE (DRINKING WATER) AND IRRIGATION PURPOSES. IF A CUSTOMER DOES NOT RECEIVE A BILL EACH MONTH FOR ANY REASON, IT IS STILL THE CUSTOMERS RESPONSIBILITY TO MAKE SURE THE BILL IS PAID BY THE DUE DATE OR BEFORE THE CUT OFF DATE. YOU MAY CALL (912) 764-5468 FROM 8:30 A.M. UNTIL 5:00 P.M. MONDAY-FRIDAY. COLLECTION FEE: IF ANY CUSTOMER IS SCHEDULED TO BE CUT OFF FOR NON-PAYMENT, THE ACCOUNT HOLDER WILL BE REQUIRED TO PAY AND/OR UPDATE THE REQUIRED DEPOSITS ON THE ACCOUNT AS WELL AS THE COLLECTION FEE OF $75.00. THE SERVICES WILL NOT BE RESTORED UNTIL ALL REQUIRED FEES ARE PAID IN FULL. WHEN YOU FORWARD YOUR MAIL AT THE POST OFFICE, YOUR UTILITY BILLS WILL NOT BE FORWARDED TO THAT ADDRESS. YOU MUST NOTIFY THE CITY OF STATESBORO OF ANY CHANGES TO YOUR MAILING ADDRESS BY E-MAIL OR SEND A WRITTEN REQUEST OF THE CHANGES. DISCLAIMER OF LIABILITY: THE CITY OF STATESBORO IS NOT RESPONSIBLE FOR ANY WATER DAMAGE DUE TO LEAKS OR WATER FIXTURES TURNED ON INSIDE OF CUSTOMERS RESIDENCE OF FACILITY. SERVICE PERSONNEL WILL MAKE EVERY EFFORT TO ENSURE THAT NO WATER IS RUNNING INSIDE THE RESIDENCE OR FACILITY WHEN WATER SERVICE IS TURNED ON, BUT IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE THAT ALL FIXTURES ARE TURNED OFF AND THAT THE PLUMBING IS IN ACCEPTABLE REPAIR BEFORE REQUESTING WATER SERVICE. EMERGENCY TELEPHONE NUMBERS FOR NATURAL GAS AND WATER: DAYS (912) 764-0693 OR NIGHTS AND WEEKENDS (912) 764-6154 IF YOU PLAN TO DIG, CALL THE UTILITIES PROTECTION SERVICE AT 1-800-282-7411
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